Help Desk Specialist (f/m) in Berlin - Orizon GmbH
Help Desk Specialist (f/m) in Berlin

Help Desk Specialist (f/m) in Berlin

Jetzt bewerben

Your responsibilities:

As a Help Desk Specialist (f/m) for our prestigious client in the field of IT Service Solutions in Berlin you are responsible for the following tasks:

  • Proactive monitoring of the network structure and communication
  • Receiving calls, emails and web tickets from customers to the IT Hotline
  • Monitoring open (unresolved) cases via the ticketing system as well as daily checks on assigned tickets
  • Immediate remote support and deployment of on-site technicians as needed
  • Failure analysis, handling and solution according to predefined processes and routines in collaboration with the Second Level Support Team and internal IT division of our customer
  • Forwarding requirements to downstream support and monitoring failure handling by downstream support
  • Data collection and checking (from users, colleagues, and equipment)
  • Compliance with various Service-Level-Agreements in force for the project

Your profile:

  • Completed professional training or studies in a technical or commercial field related to informatics
  • Professional experience as a First Level IT Supporter or IT Customer Service Agent
  • First Experience with Microsoft Middleware, OS, applications and RedHat OS (RHEL)
  • Certifications in ITIL v3, Microsoft Middleware, OS, applications (Windows Server, SharePoint, Exchange, AD or RedHat OS (RHEL) would be beneficial
  • Fluent English, both spoken and written
  • Advanced German would be advantageous

Our offer:

  • Aviation know-how as long-standing strategic partner of the Airbus Group
  • Exciting jobs at interesting enterprises such as Airbus Operations, Premium Aerotec as well in the aviation supply industry
  • Chance of international travels and assignments abroad, e.g. in Spain or France
  • Attractive and fair salary conditions
  • Extensive employee benefit programme “Orizon PlusPoints”
  • Training measures suiting your tasks and activities
  • Up to 30 days of annual leave
  • Personal support and qualified advice from the Aviation Unit offices, e.g. in Hamburg-Finkenwerder, Stade, Augsburg, Munich, Bremen or Nordenham

Your application:

We're looking forward to receive your detailed application form labelled with our ID number which you can send to us by using the e-mail address provided or by applying online. Just click on the "Jetzt Bewerben" button on this advertisement.
Were you unable to find the right job for you in our current advertisements? Send us a speculative application and we will get back to you when we find a job offer that suits your profile.
As a personnel service provider, Orizon GmbH automatically processes your personal data as part of the application process and forwards the data submitted to employers in the form of an application dossier. By sending your details you are agreeing to this process. Once the application process has ended, your data is deleted six months after this at the latest.
You may, of course, request to have your data deleted before the process is concluded. To do this, please write to the e-mail address provided at http://www.orizon.de/meta-navigation/rechtliche-hinweise

 

Ihr Partner:

Orizon GmbH is your capable partner when it comes to standing out from the crowd on the labour market. With our individual advice you will find the job that suits you best. Being among the top ten German HR service providers, our company’s range of services includes the personnel secondment and placement of both skilled workers and executives of all professional fields.

Orizon's “Aviation” unit is the specialist for personnel secondment in the aerospace sector and – thanks to its excellent industry experience – offers you interesting perspectives in this field. You have an appropriate qualification and are interested in working in the aerospace sector? Or you already have gained experience in aerospace? Then, we are exactly the right partner for you.


Online seit 21.09.2017
ID: OZA458382

Ihr Ansprechpartner

Herr Kai Bachmann
T: +494211603772
E: bewerbung.aviation@orizon.de

Hinweis zum Zip-Verschlüsselungsverfahren

Kontaktdaten

Orizon GmbH
Unit Aviation
Herr Kai Bachmann
Sögestr. 59 - 61, Eingang Herdentorswallstr. 28
28195 Bremen

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